In previous posts I mentioned the issue of getting doctors to wash their hands, and how hospitals are trying to do that – from an
What if they held a Civic Summit and… People Came?
Last year, the president of the City Council convened the Boston Civic Summit, with the builder of the Boston Convention Center, whose center has increased
Oops, They operated on the wrong knee…
Did you see that some surgeons operated on the wrong knee of their patient last week? (Feb. 18, 2009, Providence) NECN said that “After the
Accessing the Realm of Possibility
Bill Moyers recently hosted a conversation on his PBS program with Parker Palmer, author of “The Courage to Teach”, and “A Hidden Wholeness: The Journey
When Deviance is Positive!
Speaking of Handwashing in Health Care Settings… Have you heard about Positive Deviance? Deviance in this case means going against the norm and achieving positive
Where Cultural Competence & Organizational Effectiveness Meet
As an Organizational Development consultant, I get to think about how effective organizations are: their staff, their initiatives, their ability to deliver excellent service.As I’m